Privacy and Terms

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au.

Booking Terms and Conditions

When you make a booking with us the following terms and conditions will apply:

Age

You must be at least 18 years of age to make a booking of any accommodation.

Changes to bookings

If you want to change any details of your booking, you must contact our reservations by phone or email. We will do our best to assist you but cannot guarantee that changes can be made. For booking cancellations please refer to our Cancellation Policy.

Arrivals and Departures

Check in is from 2:00pm and check out is by 10am. Please contact reception prior to arrival to arrange check in.

Requirements upon check in

If you have not already paid, payment in full is required for the accommodation unless otherwise arranged with management. A credit card (MasterCard or VISA) payment is required or direct deposit or cash. Please note American Express is not accepted.

Additional cleaning

Additional cleaning charges will apply in the event of an Apartment being left in an unacceptable condition in the absolute discretion of management.

Non-smoking

Sea Pearl is a non-smoking building and we ask that you refrain from smoking in your apartment including balconies. Evidence of smoking in rooms will incur an additional cleaning fee payable by the guest.

Service

A midweek service is provided for bookings of 7 nights or more. Daily cleans are also available.

Requests

Requests for specific floor levels and Apartment numbers will be on request basis and cannot be guaranteed.

Third party services

Sea Pearl uses outside suppliers and service providers and accepts no responsibility for changes to fees and surcharges that may apply.

Bookings

In the event of a booking system error, malfunction or availability error, Sea Pearl Resort reserves the right to cancel any such reservation.

Copyright

Images and content on the website may not be copied, saved or used unless written permission is granted.

Force majeure

We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance with any law or government restraint order, rule, regulations, strikes, lockouts or any other cause not reasonably within the control of Sea Pearl Resort. We will not be liable for any loss of any kind whatsoever.